Help and advice
Can you provide a VAT invoice?
Yes, we send a full VAT invoice with every order. This will either be inside the box or beneath the carriers label in a plastic envelope. If your goods are sent direct from a supplier we will e-mail a PDF copy of your invoice.
Can I track my order online?
Yes, we have an on-line tracking facility available via most of our delivery partners websites for orders. You will be provided with a tracking number and instructions by e-mail once your order has been confirmed and shipped. Some of our carriers will also email you in the morning of the day of delivery giving you an idea of when the order will be delivered.
What is your returns policy
If you order goods incorrectly or are not entirely happy with them you can return them to us in their original packaging within 28 days and receive a refund. If you want us to uplift the goods, an extra charge will be made for this service. See our returns policy for more details.
My goods have been delivered and are damaged, what do I do?
You must sign for, date and time every package we send to you. If the package looks damaged in any way you can refuse the delivery or sign for it unexamined. If it has been damaged by the carrier and you have not signed unexamined we cannot be held liable or make a claim with the carrier which may result in a delay in dealing with the matter. You must inform us immediately by e-mail or phone of any damaged goods. See our returns policy for more info.
How can I contact you by phone?
Our Telephone number is 01387 265882 or 01387 266946.
How do I place an order?
There are 2 ways to place orders. Order online through the secure ordering website hireandsupplies.com. Order by phone on 01387 265882 or 01387 266946.
All prices include free delivery to mainland UK destinations. Check our delivery charges page for full details. Orders under £50 including VAT will incur a small order handling and packing charge of £6.95. All deliveries are tracked and must be signed for.
Can I request Saturday deliveries?
Yes, we can deliver on Saturdays (UK only) which will incur extra postage charges. You will be offered delivery upgrade options at checkout. See our delivery page for more details.
I have a complaint, what do I do?
Whilst we make every effort to offer an efficient service occasionally mistakes are made, we will endeavour to resolve the complaint within five working days. Your complaint will be treated fairly, confidentially and with respect. If you have any complaints, comments or suggestions as to how we can improve our service then please contact us at firstname.lastname@example.org
When are you open?
Our showrooms are open 7:30am to 5pm Monday to Friday. The showroom is closed on Saturdays and Sundays. Our website is open for orders 24 hours a day, 365 days a year.
Are your products brand new and in original packaging?
All our products are brand new, original products in their original packaging - unless otherwise stated. All our power tools are UK spec, CE marked.