Help and advice
Can you provide a VAT invoice?
Yes, we send a full VAT invoice with every order. This will either be inside the box or beneath the carriers label in a plastic envelope. If your goods are sent direct from a supplier we will e-mail a PDF copy of your invoice.
How can I contact you by phone?
Our Telephone number is 01387 265882 or 01387 266946.
I have a complaint, what do I do?
Whilst we make every effort to offer an efficient service occasionally mistakes are made, we will endeavour to resolve the complaint within five working days. Your complaint will be treated fairly, confidentially and with respect. If you have any complaints, comments or suggestions as to how we can improve our service then please contact us at firstname.lastname@example.org
When are you open?
Our showrooms are open 7:30am to 5pm Monday to Friday and 8am to 12 noon on Saturdays. The showroom is closed on Sundays. Our website is open for orders 24 hours a day, 365 days a year.